Delete your account

Required by Google Play · Effective: 2026-05-05

You can delete your numclash account and all the personal data we store about you. There are two ways to do it.

Option 1 — In the app (instant)

1. Open numclash on your device.
2. Tap Profile in the bottom tab bar, then scroll to the bottom and tap Delete account in the Danger zone.
3. Confirm the deletion.

Your account and personal data are removed immediately. Your Player ID is retired and never reissued. Any legacy @username on your account is freed up. Backups (used only for disaster recovery) roll off within 30 days.

Option 2 — Without installing the app

If you don't have the app installed (or can't sign in), email us from the email address linked to your account:

Include in your email:

• Your Player ID if you know it (the 6+ digit number like #100042 shown in Settings)
• The email address linked to the account
• Optionally — a reason (helps us improve)

We will confirm and complete deletion within 30 days.

What gets deleted

• Your auth record (Google / email / Apple sign-in link).
• Your profile: display name, Player ID, any legacy username, country, age data.
• Your premium tier flag (if any).
• Your wallet: points balance, spinner history.
• Your friends graph: friendship records on both sides.
• Your push notification tokens.
• Your in-match reactions and chat content.

What stays (and why)

• Anonymised match history — your past games stay on the system but with your identity stripped. This keeps opponents' match records intact and helps fairness analysis.
• Reports & moderation records — if you've been reported or banned, those records are kept for up to 24 months for safety review (with personal identifiers removed where possible).
• Aggregated analytics — anonymous app-usage metrics that can't be tied back to you.
• Backups — incremental backups roll off after 30 days.

For full details on what we collect and how we handle it, see our Privacy Policy.

Questions?

Email for_online@icloud.com.